sensitoto Account & Payment FAQ

Our weekly cashback offer rewards active sensitoto users based on their account tier. Your tier is determined by your account activity and cumulative deposits over time. Each week, we calculate your cashback eligibility based on your tier level and your activity during that week. Cashback is credited to your sensitoto account balance automatically. The exact cashback percentage depends on your tier; higher tiers receive higher cashback rates. Cashback is credited on a rolling weekly basis, typically on Monday mornings. You do not need to claim cashback manually; it is applied automatically to your account. For details about your current tier and cashback rate, check your account settings or contact our support team.

sensitoto does not charge fees on deposits or withdrawals. However, your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge fees depending on your account type and transaction size. These fees are set by your payment provider, not by sensitoto. Check with your payment provider for their fee schedule. When you initiate a withdrawal, the amount shown is the amount you will receive after any payment-provider fees are deducted. If you have questions about fees charged by your payment provider, contact them directly. sensitoto support can help you understand the withdrawal process but cannot override fees set by external payment providers.

You can contact sensitoto support by email through your account settings or by visiting our contact page. Include your username, email address, and a clear description of your issue. Our support team provides English-language assistance and aims to respond to email inquiries within standard business windows. For urgent issues, use the in-app messaging feature, which may receive a faster response. When contacting support about a transaction, include your transaction reference number and the date of the transaction. This helps our team locate your issue quickly and provide an accurate response. We do not respond to support requests sent to personal email addresses; always use the official support channels listed in your sensitoto account.

No. Each user is permitted to maintain only one active sensitoto account. If we detect that you have opened multiple accounts, we will close all duplicate accounts and forfeit any balances in those accounts. Multiple accounts violate our terms and conditions and may result in permanent suspension from sensitoto. If you have forgotten your password or cannot access your existing account, contact our support team for help recovering your account instead of opening a new one. We can assist with password resets and account recovery. If you have a legitimate reason to close your current account and open a new one, contact support to discuss your situation.

To request deletion of your personal data, contact our support team via email or in-app messaging. Include your username and a clear statement that you are requesting data deletion under our privacy policy. Our support team will verify your identity and process your request. We will delete your personal information subject to legal and operational constraints. We are required by law to retain transaction records and identity-verification documents for several years for anti-money-laundering compliance. After your data-deletion request is processed, we will send you a confirmation email. If you have questions about what data we retain and why, review our privacy policy or contact support for clarification.